Support
Jiglume mobile app
Contact support
For a technical problem, feedback, privacy question, or content-rights concern, email [email protected].
- that your message is about Jiglume;
- your device model and operating-system version;
- the Jiglume version shown by the app store; and
- a short description of what happened and how to reproduce it.
Please do not send passwords, payment-card details, identity documents, or unnecessary personal information about a child.
Local progress and deletion
Jiglume has no user accounts and does not keep puzzle progress on a Jiglume server. To remove all local progress and preferences, delete the app or clear its storage in your device settings. If you want us to delete information contained in support correspondence we control, email [email protected] and identify the relevant message.
Playing in your browser
Open the home page, choose a picture and a piece count, then select Start. Drag pieces from the tray onto the board. Use the guide to see the picture underneath, and expand the tray to browse loose pieces. Your progress saves automatically in this browser. Use Continue or In progress to return to an unfinished puzzle.
Browser and app progress are separate. Keep site storage enabled; clearing site data removes browser progress. An internet connection is needed to open the game and download uncached pictures. If a picture fails to load, check your connection and use its retry button.
Before contacting us
- Install the latest Jiglume update available in your store.
- Close and reopen the app.
- Restart the device if sound, haptics, or display behaviour is unusual.
- Check device sound, vibration, accessibility, and backup settings where relevant.
Privacy
How Jiglume and support enquiries handle information is explained in the Privacy Policy.